Surveys

Understand and delight your residents

Automate your resident satisfaction surveys and boost your online reputation

Woman pointing to her cell phone to show a survey on her screen
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John G. Smith
Company - Position

A one-star review can ruin your team’s day​

Those reviews will usually come with an all-caps description of why they’re FURIOUS with your community.

Sometimes there’s nothing you can do—people can be unreasonable. But there are times when you can stop a bad review from being published in the first place… if you identify the root cause and fix it before your resident gets upset. A little thoughtful outreach from your team can eliminate dissatisfaction before it builds, transforming a frustrating experience into a renewal.

Disappointed woman giving a thumbs down
Woman standing next to a large cell phone which is displaying a survey

Want to learn who’s happy and who isn’t?

We suggest Surveys. Our proprietary platform helps you automatically ask residents what they think of your community, and these requests are tied to specific triggers. For example, a new resident might receive a survey a month after move-in. Proactive surveys help you keep a finger on the pulse of your community and identify unhappy people and fix their issues before they leave a negative review.

A few stats about renters

Won’t tour a property with too many bad reviews

Have been asked to take a satisfaction survey

Believe taking a survey will lead to positive change

Automate your resident surveys to...​

Illustration showing sample resident survey email templates

Discover problems before they turn into negative reviews

The easiest way to prevent a negative review: identify and fix your resident’s problems in a timely manner. Automatic resident surveys make it easy to figure out who has an issue, what it is, and what to do about it.

Know what you’re doing right (and what you’re not)

You know it’s a great sign if residents keep mentioning how amazing those Tuesday taco nights are. But regular surveys also let you know which issues keep popping up and how to make your community the best it can be.

Illustration showing survey results data
Illustration showing survey template options and edit screen

Customize and systematize your feedback process​

Send a survey when a lease is expiring. Or when a maintenance request is sent out. Or a few weeks after they move in. You can tie customizable surveys to whatever triggers you’d like, enabling perfect-fit feedback strategies.

FAQs

Simply the easiest way to monitor resident satisfaction

After setup, surveys run on autopilot and keep track of every single resident response for you. All the results feed into an elegant dashboard that breaks data down so you can identify trends and critical issues. Automate your survey process and boost your star ratings—click the button below for a demo!

Young woman giving two thumbs up