Reputation Management

Monitor, manage, and maintain a stellar community reputation

Take control of your online reputation without the hassle. Use our AI-enabled platform to monitor and respond to reviews, or let our team of Fair-Housing trained experts take over.

Put your best foot forward and stay on top of every review

Your online reviews aren’t just feedback—they’re the first impression for future residents. Prospects are making decisions before they ever reach out, and an unanswered negative review could mean a lost lease.

Effortlessly monitor and respond to reviews across all major platforms—Google Business Profile, Yelp, Facebook, Apartments.com, Zillow, and more— from a single, centralized reputation dashboard. With custom notifications, internal discussion options, and AI-powered management tools, you can address reviews and respond promptly.

Respond 3x faster with our AI-enabled dashboard

Leverage the power of AI to streamline review responses and save valuable time. Our AI-driven review response platform can craft personalized replies for your property within seconds. Review, edit, and post responses 3x faster than manual reputation monitoring. Plus, you can customize your AI to your property to make sure every response aligns with your community’s brand and tone.

Prefer a hands-off approach? Our fair housing-trained team can manage responses for you, ensuring compliance and professionalism while keeping your reputation strong.

A few stats about reviews:

Of renters would pay more for a highly-rated property

Average time to generate an AI review response

Faster than a human response

A few reasons to choose the Respage Reputation Management dashboard...

Keep track of every apartment review, posted anywhere

Respage pulls reviews from every major platform straight into your dashboard. New reviews float to the top for easy response. Filter by star rating, answer status, property, and more for clear organization. Whether you’re overseeing 2 properties or 200, our platform is designed to simplify reputation management at every scale.

Respond fast and earn more leads

Responding to reviews promptly not only leaves a positive impression on prospects but also improves your SEO. Google rewards active engagement by boosting your property’s visibility in search and map results, particularly in Google Business Profile (GBP). Our platform makes it easy to coordinate responses with your team and reply directly from the dashboard in just a few clicks.

Our US-based experts can quickly answer for you

If time is tight, our Fair Housing-trained team is ready to step in. With experience responding to thousands of apartment reviews, they’ll craft professional replies within 24 hours (often much faster), and you can easily approve, deny, adjust tone, or collaborate with our team to come up with the perfect response.

Centralized access to top review sites

FAQs

You’ll get a weekly digest, with results broken down by community, with new reviews and ratings. Track overall ratings for your entire portfolio, properties in your region, or by individual community. See the star changes versus prior periods. You can even keep tabs on specific competitors and their reviews.

It’s critical to answer every review, and our platform makes that easy. But this is only the reactive part of reputation management. Pair this with one (or both) our other two proactive review solutions, Surveys and Review Booster, to generate new reviews. Surveys automatically gathers feedback from residents so your team can address any issues. Review Booster automates feedback from residents for a steady stream of reviews. Combined, these three solutions boost your star ratings!

It’s not just about answering reviews or generating more of them. Our platform also enables your team to answer Google Business Profile questions that pop up (which are usually from prospective residents).

Track review activity and impact with comprehensive reputation reporting

Stay informed with detailed, easy-to-read reports that track all your review activity across platforms. Our reporting tools provide valuable insights into response times, review trends, and overall sentiment, helping you measure the impact of your reputation management efforts.

Unlock advanced reporting with the Respage platform, offering more tools to help measure a resident’s happiness and uncovers resident concerns before they become a 1-star review.

Related Solutions

Surveys: Understand resident sentiment, improve retention

Unlock more resident insights with surveys designed to increase response rates, uncover concerns, improve satisfaction, and increase renewal rates—all from one seamless platform.

Social Media Management: Engage & grow your brand

Strengthen your online presence with effortless social media management. Schedule posts, track engagement, and maintain a consistent brand voice across all major social sites.

Review Booster: Get more reviews, build more trust

Increase your property’s star rating with automated review requests that encourage residents to share their experiences. Attract more prospects, and improve search rankings.