For on-site teams, balancing prospect management and staying on top of daily operations is a constant challenge. Oftentimes teams need to juggle high volumes of calls while dealing with routine inquiries, resident requests, and urgent needs— all while trying to focus on their growing list of daily tasks.
These demands can leave teams feeling stretched thin, which can lead to burnout, employee turnover, or important opportunities slipping through the cracks. Which is why we are excited to introduce powerful updates to our new & improved ResMate AI Voice, and improved cross-platform tagging to streamline your workflows.
These new features are designed to help your teams answer and convert more phone leads, and manage on-site operations more efficiently. Here’s how:
ResMate AI Voice 2.0: Smarter conversations, faster results
Answering inbound calls is one of the most time-consuming tasks for property management teams. Not only do calls seem to always happen at the most inconvenient times, they can pull a team member off an important task, disrupting daily workflows.
Enter ResMate AI Voice 2.0.
Our latest ResMate AI Voice update offers a smarter, more efficient way to handle inbound calls without sacrificing quality or personalization. With a more natural speaking cadence and tone, every prospect can expect the same seamless experience, ensuring brand consistency and high-quality interactions for every caller.
Call 201-762-8398 to hear ResMate AI Voice in action.
ResMate AI Voice handles incoming calls, answers prospect questions, schedules tours, and captures leads after hours, helping property teams maximize lead capture and conversions.
Plus, with more enhanced call recovery capabilities, ResMate AI Voice can smoothly redirect callers to alternative solutions if their question can’t be answered, avoiding the frustrating, “I don’t understand” loops that many voice bots on the market fall victim to.
But managing calls is only one part of the challenge. Keeping track of tasks, prospects, and resident issues across multiple systems can be just as overwhelming. That’s where cross-platform tagging comes in.
Cross-platform tagging: Organize & streamline your workflow
Another time-consuming part of property management is navigating between multiple pages, tabs, and platforms to find critical information or complete daily tasks. It’s easy to lose track of what needs attention when switching between so many tools. However, with the Respage platform, you have an all-in-one solution for marketing, leasing, and operations—bringing everything you need into one place. And to make managing these priorities even easier, we’ve introduced cross-platform tagging to the Respage dashboard.
Cross-platform tagging is a flexible tool designed to simplify navigation and task management across the Respage dashboard. With this new feature users can tag important pages or resources—such as guest cards, chatbot conversations, and social posts—making it easier than ever to track interactions, manage issues, and flag tasks.
We know that not every property management team will operate the same. Which is why we prioritize building flexibility and customization into every one of our products. With the addition of cross-platform tagging users have the ability to build their own tagging priorities and parameters that work best for your team. Some examples include:
- Tracking prospects: Use tags to flag prospects who need follow-up or require further engagement, ensuring no leads slip through the cracks.
- Managing resident issues: Tag resident requests, maintenance needs, or important conversations so they’re easy to find and act on quickly.
- Task prioritization: Organize and prioritize daily tasks by tagging important resources, conversations, and guest cards, so the most pressing items are always front and center.
Cross-platform tagging makes it easy to prioritize tasks and maintain a clear view of what’s most important. With greater transparency, teams can see at a glance which residents or prospects need attention, enabling more efficient collaboration and faster response times.
A commitment to flexibility & transparency
These tools are designed to address your team’s most urgent challenges—whether it’s managing high call volumes, capturing leads after hours, or staying organized and responsive to residents and prospects. Most importantly, like the entire Respage platform, they offer the flexibility and transparency needed to customize workflows that align with your team’s strengths and needs.
Ready to see them in action? Schedule a demo today to experience ResMate AI Voice and explore how the Respage platform can transform your leasing, marketing, and operations.
