33%
1 in 3 prospects became qualified leads vs. the previous quarter
Case Study · AI Leasing
ResMate levels the playing field with better execution for Kaiserman Company
Small team. Enterprise execution. See how a 100+ year old, family-owned operator used ResMate AI Leasing to convert 1 in 3 prospects into qualified leads and cut no-shows 22%—on a modest advertising budget.
Schedule A Demo
The Challenge
Kaiserman Company is a 100+ year old, family-owned company that operates a focused portfolio of three apartment communities, including Radwyn Apartments.
Competing with larger operators often means competing against bigger teams with more resources and more advanced leasing infrastructure. For a small team:
- There is less margin for missed leads
- Every inquiry carries more weight
- Consistency in follow-up directly impacts results
Kaiserman needed a way to compete at a higher level without adding staff or expanding its budget.
No lead left behind
ResMate AI Leasing gives Kaiserman Company the same execution capabilities typically associated with the largest organizations—always-on responsiveness, consistent follow-up, and structured lead handling.
Every prospect is engaged the moment they reach out and moved forward without delay:
- Immediate responses keep prospects engaged
- Real-time qualification increases lead quality
- In-conversation tour scheduling converts intent into action
- Automated reminders drive higher tour scheduling and completion rates
Each step happens consistently, ensuring no prospect is missed and no momentum is lost.
Headline results vs. prior quarter
Schedule A Demo22%
Fewer no-shows compared to the previous quarter
32.6%
218 prospects converted to 71 qualified leads
77.8%
18 scheduled tours, 14 completed—nearly four out of five
What the numbers mean
Higher lead quality. With fewer total prospects, Radwyn Apartments converted significantly more qualified leads than in prior quarters—218 prospects into 71 qualified leads (32.6%)—doubling previous prospect-to-lead conversion rates.
Fewer no-shows. More prospects who scheduled tours followed through, increasing completed tours from about half to nearly four out of five: 18 scheduled tours, 14 completed (77.8%). That translates to 22% fewer no-shows.
The improvement wasn’t driven by increased demand. It came from how every inquiry was handled. Radwyn Apartments didn’t need more prospects to improve performance—it needed to convert more of the ones it already had.
As a small team, we can’t afford to let a single lead slip through the cracks, and with Respage, we don’t have to. Every prospect gets an immediate response, no matter the hour, and the follow-up stays consistent without our team having to chase anything down. That’s been a total game-changer for us at Radwyn.
Marisa Harris
Community Manager, Kaiserman Company
Why this matters
For smaller operators like Kaiserman Company, performance depends on maximizing every opportunity. ResMate provides the structure and speed needed to compete at a higher level, without requiring a larger team or more resources.
#TheRespageDifference: Respage unifies every part of multifamily marketing and leasing—from the first click to resident engagement. We replace complexity with clarity, connect teams around one source of truth, and deliver measurable ROI through automation supported by human expertise where it matters most. We don’t just replace tools—we restore momentum, remove operational drag, and make sure no lead ever slips through the cracks.
